Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Vee24 Help & Support
  1. Vee24 Help & Support
  2. Vee24 Help & Support

Technical support

Required fields are marked with an asterisk*

Please give a brief summary of the problem you are facing

Please describe the problem in more detail. You can upload any relevant attachments below

Drag and drop files, paste screenshots, or browse
, multiple selections available,
Medium

The "Urgent" priority should only be used where the system is down or completely unusable.

e.g. 10/Feb/26
e.g. 03:12 PM

Roughly what time did the problem start. Leave blank if you don't know

E.g. Windows 11

E.g. Chrome Version 109.0.5414.120

, multiple selections available,

E.g. iPhone 14 Pro Max

Powered by Jira Service Management
{"xsrfToken":"bb1b10d19373cd41bca8a8641e340d853f1ff029_lout","branding":{"id":"2","key":"vs","name":"Vee24 Help & Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0085db","headerLinkHoverBGColor":"#0085db","headerBadgeColor":"#0085db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0352f53a-fa2e-4e18-9532-e9abb28c9284/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjQ3OTU3Zi0zZGFhLTQ0NmQtYTViMS0xYTQzMGQ5ODZjNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzNTJmNTNhLWZhMmUtNGUxOC05NTMyLWU5YWJiMjhjOTI4NCI6WyJyZWFkIl19LCJleHAiOjE3NzA3MzY5MjcsIm5iZiI6MTc3MDczNjMyN30.bvbWSWvOtJGcQOjPXh-z139b4KGTJhD67Irs21IWYHg&client=8247957f-3daa-446d-a5b1-1a430d986c52&mode=fit","logoId":"0352f53a-fa2e-4e18-9532-e9abb28c9284","isLogoAvailable":true,"helpCenterTitle":"Welcome to Vee24 Help & Support","sharedPortalName":"Vee24 Help & Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Vee24 Help & Support","sharedPortalName":"Vee24 Help & Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009bfe","helpCenterTitleColor":"#c2c2c2","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e61472b1-e936-410d-8f83-653fdc6eafdb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjQ3OTU3Zi0zZGFhLTQ0NmQtYTViMS0xYTQzMGQ5ODZjNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2MTQ3MmIxLWU5MzYtNDEwZC04ZjgzLTY1M2ZkYzZlYWZkYiI6WyJyZWFkIl19LCJleHAiOjE3NzA3MzY5MjcsIm5iZiI6MTc3MDczNjMyN30.09SPGRVtn4Qal7k_QTkB0B83eYiuhgF0PD9bGMTEuEg&client=8247957f-3daa-446d-a5b1-1a430d986c52&height=300&mode=fit","bannerMediaApiFileId":"e61472b1-e936-410d-8f83-653fdc6eafdb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"vs","projectId":11105,"serviceDeskId":2,"name":"Vee24 Help & Support","description":"<p>Welcome to the Vee24 Technical Support Portal! Please use the Search tool above to access our Knowledge Base, or click one of the links below to contact us.</p>\n<p>You can also view our service status at <a href=\"https://vee24.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://vee24.statuspage.io/</a></p>\n<p>If you have any questions, please feel free to email support@vee24.com</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"31","name":"Async Registration","descriptionHtml":"","callToAction":"Async Registration","introHtml":"<p>Used to register for Async Chat</p>","icon":12508,"iconUrl":"https://vee24development.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12508","groups":[2],"key":""},{"id":"27","name":"Billing","descriptionHtml":"<p>For all questions around billing and contracts please fill out the form below and a member of our team will get back to you.</p>","callToAction":"Billing","introHtml":"<p>If you have questions around billing and contract, please use the below form to ensure your request is routed to the correct department</p>","icon":12421,"iconUrl":"https://vee24development.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12421","groups":[2],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>If you have any non-technical questions please use this option to contact us and raise a ticket.</p>","icon":12523,"iconUrl":"https://vee24development.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12523","groups":[2],"key":""},{"id":"4","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>If you are having a technical issue with LiveHelp, or have a technical question, please use this option to contact us and raise a ticket. This option can also be used for requests such as new users etc.</p>","icon":12409,"iconUrl":"https://vee24development.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12409","groups":[2],"key":""},{"id":"29","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Used to request Changes to the Vee24 Deployment</p>","icon":12414,"iconUrl":"https://vee24development.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12414","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[4,7,27,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2afcbbc3-eec0-3a60-80f1-b83517991016","appLinkName":"System Confluence","appLinkUrl":"https://vee24development.atlassian.net/wiki","spaceKey":"KB","spaceName":"KnowledgeBase","spaceUrl":"https://vee24development.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://vee24development.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjQ3OTU3Zi0zZGFhLTQ0NmQtYTViMS0xYTQzMGQ5ODZjNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3Mzc1MjcsIm5iZiI6MTc3MDczNjMyNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CGdHAevcK2sjwvYPc6BEoo6pys4tWIekjIkzplPD6sM","targetCollection":"upload-project-11105","endpointUrl":"https://api.media.atlassian.com","clientId":"8247957f-3daa-446d-a5b1-1a430d986c52","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5ae25bce-f165-46cc-ad61-910213c3c52a","name":"Announcements","description":"Information about updates and changes.","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/5ae25bce-f165-46cc-ad61-910213c3c52a","lastUpdated":"1769002921927","createdAt":"1700222193608"},{"id":"af0d50cb-2244-4370-9d00-6c91f677b6e0","name":"Implementation Guides","description":"Instructions relating to the implementation of Vee24","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/af0d50cb-2244-4370-9d00-6c91f677b6e0","lastUpdated":"1715618760797","createdAt":"1684140506995"},{"id":"974fc310-140d-4e7a-876b-c008afa756d3","name":"VeeStudio","description":"Everything related to the VeeStudio Desktop Application","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/974fc310-140d-4e7a-876b-c008afa756d3","lastUpdated":"1720133694205","createdAt":"1672842327719"},{"id":"24099d34-ce2c-4e11-a46e-992eebc9a7e5","name":"MyVee24","description":"Everything related to my.vee24.com","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/24099d34-ce2c-4e11-a46e-992eebc9a7e5","lastUpdated":"1684229958689","createdAt":"1672842382781"},{"id":"6a2ed22d-d232-441a-8f4b-ab679da08b4c","name":"VeeScheduler","description":"Everything related to VeeScheduler and Appointments","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/6a2ed22d-d232-441a-8f4b-ab679da08b4c","lastUpdated":"1684229950290","createdAt":"1672843985199"},{"id":"6f6a5bf9-5648-422c-9249-9d2f3ab8b733","name":"Vee24 Installation","description":"The guides on how to install Vee24 desktop app","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/6f6a5bf9-5648-422c-9249-9d2f3ab8b733","createdAt":"1715854911862"},{"id":"fc2b77e8-a72e-4c2f-86d0-9ad44ee409cb","name":"WhatsApp","description":"Everything relating to Async WhatsApp","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/fc2b77e8-a72e-4c2f-86d0-9ad44ee409cb","lastUpdated":"1694699700208","createdAt":"1694699685329"},{"id":"f3965ef4-98e8-4649-a6d6-a972a8fadf92","name":"Release Notes","description":"New features, Enhancements and bug fixes ","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/f3965ef4-98e8-4649-a6d6-a972a8fadf92","lastUpdated":"1762338772058","createdAt":"1680614659999"},{"id":"5ee0ce91-17ed-4e33-8e3a-8ebe8a421003","name":"Training Documents","description":"13.2 Release overall new look and feel","categoryUrl":"https://vee24development.atlassian.net/servicedesk/customer/portal/2/topic/5ee0ce91-17ed-4e33-8e3a-8ebe8a421003","lastUpdated":"1720133694199","createdAt":"1720026753413"}]}},"reqCreate":{"id":4,"projectId":11105,"issueType":{"id":"10305","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>If you are having a technical issue with LiveHelp, or have a technical question, please use this option to contact us and raise a ticket. This option can also be used for requests such as new users etc.</p>","instructions":"","icon":12409,"iconUrl":"https://vee24development.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12409","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please give a brief summary of the problem you are facing","descriptionHtml":"<p>Please give a brief summary of the problem you are facing</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the problem in more detail. You can upload any relevant attachments below","descriptionHtml":"<p>Please describe the problem in more detail. You can upload any relevant attachments below</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"14083","label":"MyVee24","selected":false,"children":[]},{"value":"14086","label":"Next Generation Reporting","selected":false,"children":[]},{"value":"14085","label":"Other","selected":false,"children":[]},{"value":"14081","label":"VeeChat","selected":false,"children":[]},{"value":"14087","label":"VeeScheduler ","selected":false,"children":[]},{"value":"14080","label":"VeeStudio","selected":false,"children":[]},{"value":"14082","label":"VeeSupervisor","selected":false,"children":[]},{"value":"14084","label":"WhatsApp Integration","selected":false,"children":[]},{"value":"14089","label":"iOS Application","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12029","fieldConfigId":"12948","label":"Priority","description":"The \"Urgent\" priority should only be used where the system is down or completely unusable.","descriptionHtml":"<p>The \"Urgent\" priority should only be used where the system is down or completely unusable.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10606","label":"Low","selected":false,"children":[]},{"value":"10607","label":"Medium","selected":true,"children":[]},{"value":"10608","label":"High","selected":false,"children":[]},{"value":"10609","label":"Urgent","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_12028","fieldConfigId":"12947","label":"Problem Start Date & Time","description":"Roughly what time did the problem start. Leave blank if you don't know","descriptionHtml":"<p>Roughly what time did the problem start. Leave blank if you don't know</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12026","fieldConfigId":"12945","label":"Operating System Version","description":"E.g. Windows 11","descriptionHtml":"<p>E.g. Windows 11</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12027","fieldConfigId":"12946","label":"Browser Version","description":"E.g. Chrome Version 109.0.5414.120","descriptionHtml":"<p>E.g. Chrome Version 109.0.5414.120</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_12025","fieldConfigId":"12944","label":"Affected Devices","description":"E.g. iPhone 14 Pro Max","descriptionHtml":"<p>E.g. iPhone 14 Pro Max</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10591","label":"Windows 10","selected":false,"children":[]},{"value":"10592","label":"Windows 11","selected":false,"children":[]},{"value":"10593","label":"Android (Samsung)","selected":false,"children":[]},{"value":"10594","label":"Android (Google)","selected":false,"children":[]},{"value":"10595","label":"Android (Other)","selected":false,"children":[]},{"value":"10596","label":"Iphone X","selected":false,"children":[]},{"value":"10597","label":"Iphone XR","selected":false,"children":[]},{"value":"10598","label":"iPhone XS","selected":false,"children":[]},{"value":"10599","label":"iPhone 11","selected":false,"children":[]},{"value":"10620","label":"iPhone 11 Pro Max","selected":false,"children":[]},{"value":"10600","label":"iPhone 12","selected":false,"children":[]},{"value":"10617","label":"iPhone 12 Pro","selected":false,"children":[]},{"value":"10618","label":"iPhone 12 Pro Max","selected":false,"children":[]},{"value":"10601","label":"iPhone 13","selected":false,"children":[]},{"value":"10614","label":"iPhone 13 Pro","selected":false,"children":[]},{"value":"10615","label":"iPhone 13 Pro Max","selected":false,"children":[]},{"value":"10602","label":"iPhone 14","selected":false,"children":[]},{"value":"10611","label":"iPhone 14 Plus","selected":false,"children":[]},{"value":"10612","label":"iPhone 14 Pro","selected":false,"children":[]},{"value":"10613","label":"iPhone 14 Pro Max","selected":false,"children":[]},{"value":"10622","label":"iPhone SE (1st Gen)","selected":false,"children":[]},{"value":"10621","label":"iPhone SE (2nd Gen)","selected":false,"children":[]},{"value":"10616","label":"iPhone SE (3rd Gen)","selected":false,"children":[]},{"value":"10761","label":"iPhone 15","selected":false,"children":[]},{"value":"10762","label":"iPhone 15 Plus","selected":false,"children":[]},{"value":"10603","label":"iPad","selected":false,"children":[]},{"value":"10604","label":"iPad Mini","selected":false,"children":[]},{"value":"10605","label":"Apple Mac","selected":false,"children":[]},{"value":"10763","label":"Issue Affects All Devices","selected":false,"children":[]},{"value":"10623","label":"N/A","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/4","calendarParams":{"firstDay":0,"date":"2026-02-10T15:12:07+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2afcbbc3-eec0-3a60-80f1-b83517991016","appLinkName":"System Confluence","appLinkUrl":"https://vee24development.atlassian.net/wiki","spaceKey":"KB","spaceName":"KnowledgeBase","spaceUrl":"https://vee24development.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://vee24development.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjQ3OTU3Zi0zZGFhLTQ0NmQtYTViMS0xYTQzMGQ5ODZjNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3Mzc1MjcsIm5iZiI6MTc3MDczNjMyNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CGdHAevcK2sjwvYPc6BEoo6pys4tWIekjIkzplPD6sM","targetCollection":"upload-project-11105","endpointUrl":"https://api.media.atlassian.com","clientId":"8247957f-3daa-446d-a5b1-1a430d986c52","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=vee24development","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bb1b10d19373cd41bca8a8641e340d853f1ff029_lout","baseUrl":"https://vee24development.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://vee24development.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8247957f-3daa-446d-a5b1-1a430d986c52","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"02751e686d8d4c7dbc0b3c40727f849c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://vee24development.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}