31/07/2024 @ 09:02 BST Following updates from Microsoft overnight we have been monitoring our services and believe that they should be working normally now.
We will post more information about the outage when we can. If any users have any problems with either the Agent app or customer LiveHelp, please contact support@vee24.com.
Vee24 Help & Support
Welcome to the Vee24 Technical Support Portal! Please use the Search tool above to access our Knowledge Base, or click one of the links below to contact us.
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